Please note that we can help you modify your order before shipment.
It includes changing the size or the color of an item, removing an item, changing your shipping address.
Once your package shipped, we will not be able to change anything.
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your Calceus account and find all your order information. Click on "My Orders" and click on "View Order Details" and you can find out where your package is.
There are two types of order cancellations.
1. Canceling an unpaid order.
An unpaid order will be canceled automatically after 24 hours.
2. Canceling a paid order.
To cancel a paid order, you will need to submit a ticket here within 24 hours of ordering and send all the necessary information.
Please note that orders can only be edited or canceled within 24 hours of ordering and that any orders that have already been packed or shipped can no longer be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange "return for refund".
When you place an order with Calceus we will have to process the order first. Processing usually takes 1-5 business days for your order. We will send you an email if the processing of your order takes longer than expected. Shipping time will depend on which country you reside in. Shipment normally takes 5-15 business days to arrive.
Here at Calceus, we take pride and strive to make sure all packages are delivered in a timely manner. You should receive your order within 8-17 business days from the date your order was placed. For more information on shipping please refer here. You may also track your order once it has shipped by signing into your Calceus account and clicking the "My Orders" button.
We will send you an email once your order has shipped. If you did not receive an email, you may have entered your email incorrectly or it could of went to your spam folder. It normally takes 3-7 business days for us to process your order and we will then ship your package out. If you have not received an email about your order being shipped within 7 days of the date you placed your order then please contact Calceus customer service here.
If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your Calceus account and click "My Orders" button to see your orders. You may also mail to support@calceus.uk to find out more information about your order.