Shipping
The exact processing time varies depending on the item. Processing usually takes 1-3 business days for your order.
Orders will be delivered Monday to Friday between 9 a.m. and 6 p.m.It will take up to 5-10 business days after the item ships to reach you.
Please Note that we do not issue refunds for orders that failed delivery. We only rely on the address indicated upon check out and we don't manually input addresses in our system unless requested by our customers.
Return Policy
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Calceus will accept your return of unworn, unwashed and defective merchandise by mail.
Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Reduced price merchandise with "Final Sale" in the description may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is deemed "Final Sale" may not be returned or exchanged. Final sale merchandise may not be returned or exchanged.
Return Instructions
1. Please contact Customer Service here, indicating the item(s) you would like to return and the reason. We will get back to you within 24-48 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Please drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account.
Return Conditions
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 7 days of receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. Note: The original shipping fee and insurance are non-refundable.
Return Address
If you wish to return the items to the nearest return address, please Contact Us
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Cancel the Order
There are two types of order cancellations.
1. Canceling an unpaid order.
An unpaid order will be canceled automatically after 24 hours.
2. Canceling a paid order.
To cancel a paid order, you will need to submit a ticket here within 24 hours of ordering and send all the necessary information.
Please note that orders can only be edited or canceled within 24 hours of ordering and that any orders that have already been packed or shipped can no longer be canceled. Then please wait for your package to arrive and you may either keep it or contact us to arrange "return for refund".
Contact Us
If you have problems please do not hesitate to contact us.The following is the relevant information of our company.
Phone number(for UK customers): (+44) 0330 0430491
Email (for UK customers): support@calceus.uk
Phone number(for US customers): (888) 519-9888
Email (for US customers): service@calceus.org
Warehouse in Canada
Calceus Service
Address: Unit #6, 1224 Dundas Street E, Mississauga, Canada
PostalCode: ON L4Y 4A2
Warehouse in China
Calceus Service（YunFulfillment 10086）
Address: YUNEXPRESS INDUSTRY PARK, #3 Binnong road,
Huangjiang Dongguan, Guangdong, China
